Return Policy
Return & Refund Policy
At ShopRito, we are committed to providing high-quality products through our Shopping platform. We understand that issues may arise with products, and we strive to ensure a smooth and fair return and refund process for both our dropshipping partners and their end customers. Please carefully review the refund and return policy below.
1. Returns and Refunds for End Customers
* We want our customers to be fully satisfied with their purchases. Our return and refund process is designed to handle specific situations.
Return Request Period
* 48-Hour Notification: To ensure we can properly assess any issues with the product, you must notify us within 48 hours of receiving the product.
* Requests submitted after 48 hours may not be accepted.
Return Eligibility
* Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.
* Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation.
Refund Eligibility
Refunds will be processed for eligible returns based on the following criteria:
* Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. No return or refund can be processed for defective electronic items.
* Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.
Return Shipping
* Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Rejection/Denial of Parcel
* If the customer rejects or denies acceptance of a parcel after it has been dispatched, the following deductions will apply:
* Shipping Charge: 2 times the original shipping charge will be deducted (this includes both forward and reverse shipping costs).
* These deductions will be made before issuing any refunds.
Refund Process
Once the return is received and inspected, we will notify you (the Customer) about the approval or rejection of the refund. If approved, the refund will be processed and applied to the original method of payment within 7 days of approval.
* Note: The refund will be issued only if the product is unused, undamaged, and in its original condition with the original packaging.
2. Refunds and Returns for Dropshipping Partners
As a dropshipping partner, you are responsible for handling any customer inquiries, returns, and refunds. However, we will assist you in resolving any product-related issues that arise due to manufacturing or shipping errors.
Defective or Damaged Products
* If a product is defective or damaged, you must notify us within 48 hours of delivery. After we confirm the defect or damage, we will:
* Replace the product at no additional charge, or
* Issue a full refund for the product.
Incorrect Items
* If an order is shipped incorrectly due to our error, we will:
* Replace the item, or
* Offer a full refund.
Missing Items
* If any items are missing from the order, you must notify us within 48 hours of receiving the order. If confirmed, we will issue a refund for the missing items.
Quality Assurance
* We perform strict quality control before shipment. If there are any issues post-shipment (e.g., defect, damage), please provide us with the required clear unboxing video and supporting documentation. We will resolve the issue promptly by offering a replacement or a refund, depending on the situation.
3. Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
* Products that have been used, opened, or damaged by the customer.
* Products marked as non-returnable in the product description.
* Electronic Products.
4. How to Process a Return/Refund
For Dropshipping Partners:
* When an end customer requests a return or refund due to a defect, damage, or incorrect item, you must notify us within 48 hours of receiving the order.
* Submit the unboxing video and any relevant supporting documentation for us to assess the return request.
* Once the return is approved, follow the return process and ensure that the customer is informed. The customer will have to ship the item back to us, and after receiving the product, we will issue the refund or replacement, whichever is communicated earlier during the confirmation.
5. Shipping Costs
Shipping charges are non-refundable under all circumstances, regardless of the reason for the return. This includes both the initial shipping fees and any costs incurred for returning the product. The dropshipper will be responsible for covering the return shipping fees. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
